FAQS

General Question

1.What is vSeeBox?

VSeeBox is one of the best-selling TV boxes full of Android. To use our vSeeBox, just plug it into the TV, connect to Wi-Fi or Ethernet, and then you can enjoy the best home entertainment experience ever. The vseebox has a 7-day playback function, so you don't need to record it yourself. The latest V3 Pro models include: quad-core 64-bit CPU processor, 4GB RAM, 64GB internal storage, Android 11 TV, a new powerful chipset Amlogic 905Y4, supporting 10-bit HDR decoding, up to 8K@60fps, 2R2R dual Wi-Fi 6, up to 867mbps, and LAN network up to 1000mbps.vSeeBox V3 Pro adopts H.265/. Compared with H.264, H.265 image processing technology doubles the data compression ratio under the same video quality, saves 50% of network bandwidth resources, and allows you to watch movies more smoothly with the same image quality and enjoy a high-quality experience with less buffering.

2.Is vseebox legal?

Yes, vSeeBox is legal in the US. There have been several contemplations regarding the legality of the android TV box since its launch because the features used in the TV box are mainly applicable for mobile phone devices.

However, the company has declared that no one will have to face any legal issues for using the vSeebox. But yes, if you are accessing digital channels without paying for the same, you will have to confront the legal department since streaming anything without having a subscription is a crime.

So, before you stream anything over the internet through the android TV box, make sure you have the subscription license so that there will be no problem in the future. Rest assured, you can get the product on our website buy it from our site as it’s completely legal.

3. Where can I use the vSeeBox?

You can use it anywhere in the world, you can take it for travelling/road trips as well. (currently no service in China).

4. Any requirements for using vSeeBox?

You just need a TV/monitor with an HDMI port and Wi-Fi/Ethernet network connected with vSeeBox. We recommend an over 15 Mbps network with Ethernet for smooth streaming.

5. Do I need a VPN to use vSeeBox?

Not compulsory to have VPN to use vSeeBox. If you use 3rd party apps often / need to change the location for a service area with apps like Netflix, we recommend having one.

6. Can I install my apps on vSeeBox?

Yes absolutely. vSeeBox is highly compatible with the Google Android TV system. We recommend downloading all official apps from Google Play Store to ensure they work properly.

For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the Market for easy downloading and installation.

7. What internet speed do I need for using vSeeBox?

We recommend an over 15 Mbps network speed for a good streaming experience. We also recommend an Ethernet hardwire network over a Wi-Fi network for a stable and fast network.

you can adjust the picture quality from high quality to low quality. For high quality, we recommend a 15Mbps network for seamless streaming without buffering.

8. What type of TF card can be used and the maximum storage?

You can insert a TF card to order to expand the storage. It supports FAT format with 2GB, 4GB, 8GB, 16GB, 32GB, and 64GB. However, apps must be installed on the device to use (in Apk file).

9.What channels can you enjoy? And Can you use the service without the box?

Each vSeeBox device sold comes with a signed Disclaimer Notice, clearly stating that the device itself is an empty platform for entertainment purposes. It is designed to host applications that can be downloaded at the user's discretion from various app stores or the internet. We emphasize that the responsibility for selecting and streaming content via these applications rests solely with the user. The customers are advised, through our disclaimer, to ensure that their activities comply with the relevant copyright laws. As such, our product serves merely as a conduit for content and we explicitly deny responsibility for the actions taken by our customers using the device.

Purchase (V3 Pro, V2 Pro)

1. What’s the difference between model V1 Pro and V2 Pro?

V2 Pro is the 2023 newest version together with the following new features:1. Bluetooth Voice Remote – Bluetooth 5.0 High Stability & High Fidelity voice input. Up to 10M seamless control distance. Together with IR connection mode and IR TV Learning function;2. Google Assistant Compatible – Find channels quickly, Search across all apps, Accurate voice recognition, Open apps, Play Songs etc; 3. New app – Enjoy the latest 1080HD and up to 4K app! 4. Upgraded Wi-Fi RTL8822CS 2T2R – a complete solution for a high-performance wireless streaming tv box. Up to 867Mbps Wi-Fi Network Speed. Up to 1000Mbps Ethernet Network Speed.5. Included HDMI2.0 Cable - Support increased bandwidth requirements of 4K UHD display (4K 60fps with high-speed 19+1 Pin)

2. Where can I purchase the vSeeBox?

You can find it with our local distributors or online stores, eg. Amazon, eBay etc. Please be reminded to find authorized distributors to ensure they are selling genuine products.

3. Is there any product warranty?

We warrant our product V1 Pro, V1 Max and V2 Pro for 1 year. If there’s any hardware issue, you can contact your seller for replacement/repairment.

4. Can I get a refund if not satisfied?

It depends on your seller’s policy. Please confirm with them before purchasing.

VSeeBox Setup And Installation

1. How to setup my vSeeBox V2 Pro?

You can take a look at this article:How to setup your vSeeBox(V2 Pro)

2.Network Troubleshooting for vSeeBox V3 Pro

You can take a look at this article :Network Troubleshooting for vSeeBox

3. How to install my apps on vSeeBox?

We recommend using Google Play Store, as our vSeeBox is highly compatible with Android TV, you can get all the official apps such as Netflix, YouTube TV, and Disney+ there.

For some 3rd party apps out of the Google Play Store, you can visit the Market on Home Page. We have added some common 3rd party apps in the vSee Market for easy downloading and installation.

4. How to uninstall apps on vSeeBox?

On the 1st row of the Home page, Settings, Apps, select the app(s) you want to uninstall, and click Uninstall.

5. How to update my vSeeBox?

vSeeBox supports Over-The-Air updates to keep your device updated. On the 3rd row of the Home Page, select the Software update. You can check if any new updates with Online Update.

6. [V2 Pro] How to pair the Bluetooth Remote?

Please visit the Bluetooth section: Home Screen settings row, System settings, and Bluetooth. Choose Pair new device.

To pair the Bluetooth remote, hold both [OK] and [VOL-] buttons until the red light flashes on the remote indicator. Now new device "vSeeBox Remoter" will show there, and connect it.

7. How to reset my vSeeBox? Will factory reset erase my Heat Apps?

Factory reset will erase all data and caches on the vSeeBox. However, you can install the apps back after resetting.You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.

8.Heat Live and Heat VOD missing after setup

Please confirm that network has been connected first. You can open YouTube TV and see if any videos can be playing.

If network connected but Heat Apps still not showing on Home Screen, we recommend doing a factory reset if you are experiencing unusual glitching from setup. You can find that on: 3rd row home screen - system settings - device preference - reset - erase everything.

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FAQS